Privacy Policy

CEVONS Environmental Services is an environmental services company in Guyana.

We may collect:

• Contact-form details, including your name, email address, phone number, and message.
• Service enquiry and booking details.
• Basic website analytics, such as visits and how people use the website.

Our internal tool, CEVONS Environmental Services App (CES), connects to our own Google Business Profile through the Google Business Profile API. We use it only to read customer reviews of our business, post our own replies to those reviews, and publish our own “What's new” posts.

The integration accesses only our own business account. It does not collect, sell, share, or transfer Google user data, and Google API data is not used for advertising.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

When you message us on WhatsApp, Facebook Messenger or Instagram, we receive your name or profile name, phone number or account ID, and the content of your messages, including any photos, voice notes or files you send. We use this only to reply to you, quote and book services, and keep a record of your request in our internal system (CES). Messages reach us through Meta Platforms' business messaging services and, where used, our messaging provider ManyChat. We do not sell this information or use it for advertising outside our own services.

We use information to respond to enquiries, deliver services, and run our business. We do not sell personal information.

We store data with reputable cloud providers and use access controls intended to protect it from unauthorized access, use, or disclosure.

We retain information only as needed for our services, business operations, and legal obligations. You may ask us to access, correct, or delete your personal information by emailing us at info@cevons.com.

To ask us to delete the personal information we hold about you, including your messages from WhatsApp, Facebook Messenger or Instagram, email info@cevons.com with the subject 'Data deletion request' and include the phone number or account you contacted us from. We will confirm and complete the deletion within 30 days, except for records we must keep by law (for example, invoices and waste records).

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was most recently revised.